Billing FAQ
Healthcare and insurance billing can be complicated. At The Help Couch we try our best to make the process transparent and easy to understand from the very beginning. Sometimes, despite our best efforts, we experience third party issues, delays, and errors. Rest assured that when something doesn't look right we will do our best to investigate and resolve any issues.
Quick Links
Something is wrong with my bill
Q: Where is my Bill?
Your bill/invoice will be generated and available as soon as your session is processed (1-3 weeks when using insurance and 24 hours when paying out of pocket). You will receive an email notification (and text if selected) with a link to the client portal. You can always view past invoices, payments, and other important information in the client portal at any time. Having issues finding your bill? No problem, just send us a text at 844-442-6824 and we will help.
Q: How do I Get to the Client Portal
You can access the portal in three ways:
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The link in your emailed invoice - just click it and follow the instructions.
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The Simple Practice Client App. Download the app and use it to access your account, make payments, and communicate with us.
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Android - Simple Practice Client Portal App
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Web Browser/PC - go to helpcouch.com and click on the "Client Portal" icon
Once you are in the Client Portal you will have access to your invoices, statements, and billing documents, You will also be able to make payments, add payment methods, view appointments, and contact us. (see pic)
Q: This bill doesn't look right.
A: If you have received a statement/invoice that doesn't match your records or conversations then please give us the opportunity to investigate, clarify, or address. Just text our main line at 844-442-6824 and someone will be happy to help.
Q: How do I speak with someone about my account/bill/insurance/etc ASAP?
Text - This is the quickest way to reach us. Just send text our mainline at 844-44-COUCH (844-442-6824) with your name and your question/issue.
Call - Sometimes talking is just easier. Please feel free to call. If we don't pick up, we are likely on the phone with another client, make sure to leave a voicemail so we can call you back. If you are having trouble reaching us (we are a small company with many roles to fill) please text us and request a callback.
Email - Sometimes writing it all down makes the most sense. Please email your question to info@helpcouch.com
Please allow up to 1 business day for a reply for all forms of communication.
Q: Can I set up autopay?
A: Absolutely! For the clients that don't want to deal with the monthly task of logging in and making payment we have a secure autopay system. Just text us at 844-442-6824 with "Autopay" and someone will get it quickly setup for you. Payments will then be processed each time you have a session/charge and a record of all transactions will be in your account for you to access at any time.
