Billing FAQ

Healthcare and insurance billing can be complicated. At The Help Couch we try our best to make the process transparent and easy to understand from the very beginning. Sometimes, despite our best efforts, we experience third party issues, delays, and errors. Rest assured that when something doesn't look right we will be here to investigate and resolve all issues in a timely manner. 

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Q: Where is my Bill?

A: We bill once a month. Your bill will arrive via email (and text) each month. If you have never received one please check your spam folder. It will come from "noreply@tebra.com". If you checked and still cannot find it please use the simple form below to let us know so we can take care of it. When you do receive your bill make sure to 

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If you have received a statement or invoice that doesn't match your records or conversations then please give us the opportunity to clarify or make it right. Just use the quick and easy form below to bring it to our attention. All submissions will pause any accrual on your account and be answered in a timely manner.