Billing FAQ
Healthcare and insurance billing can be complicated. At The Help Couch we try our best to make the process transparent and easy to understand from the very beginning. Sometimes, despite our best efforts, we experience third party issues, delays, and errors. Rest assured that when something doesn't look right we will be here to investigate and resolve your issues. Just send text our mainline at 844-44-COUCH (844-442-6824) with your name and your issue.
Q: Where is my Bill?
A: We bill once a month. Your bill will arrive via email each month. If you have never received one please check your spam folder. It will come from "noreply@tebra.com". If you checked and still cannot find it just send us a text to our main line at 844-442-6824 and someone will work with you to get it resolved. Please allow up to 24 hours for a reply (weekdays).
Q: How do I see my billing details/make a billing account?
A: Our invoice system, handled through industry leader Tebra, just shows your balance. If you want to see the detailed breakdown you just have to take a few more steps. The good news is once you setup your Tebra account your information will always be accessible. Just follow these steps to see your detailed invoice:
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In your invoice email from Tebra titled "Your Statement from The Help Couch" click on the "Make a Payment" link.
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This will take you to the portal. Once there you should have these 3 options: Pay Full, Pay Other, and "I want to see my statement"
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Select "I want to see my statement before I pay"
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That will take you to the portal log in screen. Once logged in you should be able to see all of your statements.
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Bookmark the log in site https://portal.kareo.com for future use.
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Note, the only way to create a billing account is through the link in the invoice email. If you need additional support just send us a text at 844-442-6824 with your name and issue.
Q: This bill doesn't look right.
A: If you have received a statement/invoice that doesn't match your records or conversations then please give us the opportunity to investigate, clarify, or address. Just text our main line at 844-442-6824 and someone will help.